DeveloperWeek 2020

Programmable communications are changing the business cloud communications market, elevating the role of the developer as organizations look to drive customer experience innovation. With the increasing availability of open APIs, application and programmability capabilities are not an either/or equation anymore, and businesses today do not need to build everything from scratch to create a solution tailored to their needs.

This session will address how, with today’s programmability tools, developers can leverage APIs to do what has previously required time-consuming and expensive vendor professional services. Attendees will learn how building on top of existing business applications, such as unified communications or a cloud-based contact center, can bring additional contextual information to improve productivity as well as the overall customer experience, by focusing on what matters to a specific organization and its unique needs.